Privacy Policy

1. Introduction

Welcome to Claim Source. We are committed to protecting and respecting your privacy. This Privacy Policy explains how CLAIM SOURCE("we", "us", or "our") collects, uses, processes, and stores personal data when you visit our website or submit an enquiry.

Under UK Data Protection Law (including the UK GDPR and the Data Protection Act 2018), we act as a Data Controller for the information collected during your initial visit, and a Data Processor when transferring your qualified enquiry details to legal partners.

2. Information We Collect

We may collect and process the following categories of information:

• Identity Data: First name, last name, date of birth.
• Contact Data: Email address, mobile phone number, postal address, postcode.
• Campaign & Circumstances Data: Details regarding your housing defects, landlord notification logs, dates of accidents, types of injuries, treatment providers, and evidence availability.
• Attribution & Technical Data: IP address, browser type, device type, operating system, landing pages, referrers, and campaign tracking parameters (UTM tags, Google Click IDs).

3. How and Why We Use Your Data

We use your personal data for the following purposes and under the stated lawful bases:

4. Data Sharing and Third-Party Transfer

Claim Source is an enquiry-qualification marketing platform. Once you complete and submit an eligibility form, we will evaluate the circumstances. If eligibility requirements are met, we will share your details with our verified legal assessment partners and panel law firms, who may contact you about your potential claim.

We do not sell, rent, or trade your personal data to general marketing databases. Your data is only shared with legal partners explicitly for the purpose of assessing your enquiry.

5. Data Retention & Security

We retain personal data only as long as necessary to fulfill the purposes for which it was collected, typically up to 12 months for lead assessment records, unless a longer retention period is required to meet regulatory or legal disputes.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. This includes SSL encryption, secure server firewalls, and restricted database permissions.

6. Your Rights

Under UK data protection laws, you have the following rights in relation to your personal data:

• Request access to your personal data (Subject Access Request).
• Request correction of inaccurate or incomplete personal data.
• Request erasure of your personal data ("right to be forgotten").
• Object to or restrict the processing of your data.
• Withdraw your consent at any time (where processing is based on consent).

To exercise any of these rights, please contact our Data Protection Team at info@claimsource.uk.

7. Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection (www.ico.org.uk).