Complaints Procedure
Last Updated: July 31, 2026
Our Commitment to Quality
At Claim Source, we aim to provide a high-quality, professional, and transparent service to all our users. However, if you feel that we have fallen short of your expectations, we would like to hear from you. We treat all complaints with seriousness and utilize feedback to refine our assessment procedures.
How to Log a Complaint
You can submit a formal complaint using any of the following channels:
- By Email: Send details of your complaint to info@claimsource.uk. Please include your full name, postcode, phone number, and any reference number you received.
- By Mail: Send written correspondence to our registered address:
35b Victoria Road, Wolverhampton, United Kingdom, WV10 0NG
Our Review Timeline
We handle complaints systematically in accordance with the following schedule:
| Stage | Timeline | Action Taken |
|---|---|---|
| 1. Acknowledgment | Within 5 working days | We send a written acknowledgment confirming receipt of your complaint and who is investigating it. |
| 2. Investigation | Within 4 weeks | We review logs, server entries, and process data. We aim to issue a full response or update. |
| 3. Final Response | Within 8 weeks | We issue a final written decision detailing our findings, resolution attempts, and options. |
Escalation and Third-Party Review
If your complaint concerns the conduct of a solicitor or legal team we introduced you to, please raise the matter directly with them using their own formal complaints procedure, which they are legally required to provide.
If you remain dissatisfied with their response, you have the right to contact the Legal Ombudsman (www.legalombudsman.org.uk) or the Solicitors Regulation Authority (SRA) to escalate the dispute.