Frequently Asked Questions

Under UK law, landlords must keep the property structural features (walls, roofs, windows) in good repair. If mould or damp is caused by structural issues, leaks, or inadequate ventilation features provided by the landlord, it is their legal responsibility to fix it. If they ignore written notifications, you may be entitled to claim.

No, you should never withhold rent. Withholding rent is a breach of your tenancy agreement and can give your landlord grounds to start eviction proceedings against you. Instead, you should proceed with formal dispute resolution or explore legal channels to enforce repairs.

There is no single fixed timeframe in law, but repairs must be completed within a 'reasonable time'. For urgent issues like loss of heating in winter or major leaks, this is typically within 24-48 hours. For less urgent structural repairs, a reasonable time is usually 14 to 21 days from receiving written notice.

First, seek medical attention. Then, ensure the accident is logged in your employer's accident book. Take photographs of the scene and the cause of the accident, collect contact details of any witnesses, and write down your own account of what happened as soon as possible.

In the UK, court proceedings for a personal injury claim must be initiated within three years of the date of the accident, or the date you first realized your injury was linked to the incident (date of knowledge). If this period expires, your claim may become time-barred.

Yes, you may still be able to make a claim. This is known as 'contributory negligence'. If you were partly at fault, the compensation amount may be reduced by a percentage that reflects your share of the responsibility (e.g., if you were 25% responsible, your compensation would be reduced by 25%).

We analyze your answers regarding your tenancy type, dates of notifications, type of injury, reporting records, and location. If they match UK campaign thresholds (such as renting status or time limits), we validate your enquiry and match you with a legal specialist.

If your circumstances do not meet the legal criteria for our campaigns (for example, if you rent from a private landlord but did not notify them in writing, or if your accident occurred more than three years ago), we will explain this clearly. We will not charge you any fees.

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